Material Return Policy

Contact Field Diagnostics Technical Support - (215) 359-3916

The Technical Support Specialist (TSS) will try to diagnose the problem. If a problem with the tool or our accessory components is identified, TSS will identify what must be sent in for repair or replacement; document the discussion, issue RMA (Returned Material Authorization) number to customer. If the TSS is unclear that the problem is isolated to a single component during the call, the customer may be asked to send in complete tool kit. If your product has been determined by the technical support specialist to be defective, they will provide you with instructions for obtaining warranty service or repair service, and a RMA (Returned Material Authorization) number.

Warranty Return Material Authorization

An RMA is required in order to return a product for warranty and non-warranty service. You will have two warranty support options. Option 1: Send in your product per TSS Recommendation for repair and return, which could take up to 15 calendar days. Option 2: Provide a credit card or purchase order, and a warranty replacement will be shipped (typically within 24 hours). The warranty replacement will be used or new (our option), and the original warranty coverage of tool will continue. If the part is not returned to us within 7 business days, you will be invoiced or your credit card will be processed for the warranty part(s) provided.

Non-Warranty Return Material Authorization

When returning an item for non-warranty service please contact Field Diagnostics Technical Support and a TSS will try to diagnose the problem, if a problem with the tool or our accessory components is identified, TSS will identify what must be sent in for repair; document the discussion, and issue RMA number to customer. If the TSS is unclear that the problem is isolated to a single component during the call, the customer may be asked to send in complete tool kit for proper diagnosis. Once the returned product has been diagnosed the customer will be contacted and informed of repair options as well as pricing.

When calling to report claim, the following information will be required:

• Contact and/or shipping information
• Serial number of the product
• Original purchase information
• A list of component(s) of the Service Assistant that require service
• A detailed description of the problem

Return the Product or Components

Return the product [or component(s) of the product] in question to the FDSI address below. The RMA number must be posted prominently on the packaging. Products returned without a valid RMA number will be refused. You will be required to pay for shipment of your product to FDSI and FDSI will pay for return shipping of the repaired/replaced product back to you. The return should be dispatched within 15 calendar days after the RMA# is issued.

• Pack the returning item(s) with appropriate protection, using suitable packing material; a carton and bubble or foam wrap is recommended to avoid physical damage during shipment.
• Don't add item(s) not listed on the RMA form. FDSI will not be responsible for returning or replacing such items.

Ship the package, with freight charge prepaid, to:

Field Diagnostic Services, Inc.
444 Oxford Valley Road; Suite 300
Langhorne, PA 19047
ATTN: FDSI RMA# xxxxxxxx

Limitations of Warranty

This warranty applies only to the original purchaser of the Warranted Products from Field Diagnostic Services, Inc. or Distributor; this warranty will not extend to any person that acquires a Warranted Product on a used basis.

FDSI RESERVES THE RIGHT TO CHANGE ITS WARRANTIES AT ANY TIME, IN ITS SOLE DISCRETION WITHOUT PRIOR NOTICE WITH RESPECT TO FUTURE SALES AND DELIVERIES.

This warranty does not cover:

1. Damage caused by misuse, neglect, accident or improper application or installation
2. Damage caused by any repair or attempted repair not authorized by FDSI
3. Any product not used in accordance with the instructions furnished by FDSI
4. Freight charges to return merchandise to FDSI
5. Freight charges on expedited or express shipment of warranted parts or product
6. Travel fees associated with on-site warranty repair